Nobody likes reading negative comments, and people certainly don’t like to get negative comments about themselves on social media. However, if you take the right approach to these comments, you can actually turn the situation around to benefit yourself. Here are three methods that you can use to turn negative comments into a sales boost. You should always manage negative comments to prevent them from getting out of hand, but you can sometimes use this template to respond.
- A survey shows that 47% of consumers use social media to complain, nearly as many who do so in person.
- Respond to negative comments as quickly as you can, ideally within five minutes.
- Personalize responses to criticism, as consumers do not like receiving generic messages.
“Need to muster a quick response to a complaint or online snark? Use these fill-in-the-blank templates to craft clear responses to negative comments and deescalate the situation.”